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FAQs

Product Information and Care

Unfortunately, the Loud Cup is not completely dishwasher safe. The outer shell and lid are hand wash only, but the inner cup is dishwasher safe. 

With these easy steps you can keep your cup in great condition:

1. Remove the inner cup, Either hand wash or put in the dishwasher to clean*. First remove the lid and then pull out the inner cup. Best to put it on the top rack of the dishwasher. 

2. The outer shell/cup and lid are NOT dishwasher safe and should be hand washed. Under running water wash with a non-abrasive sponge and soap. Best to avoid getting water on the inside of the outer shell but you can clean around the outside. Then leave to air dry.

3. Reassemble the cup and take it to your next game or celebration!


*Note: if you have a cup with one of our custom printed designs on it we do not recommend putting it in the dishwasher. Please hand wash all parts.





Loud Cup can handle both cold and warm beverages. However, we of course want you to use caution with warm beverages as we know that cheering and celebrating could result in spills (the lid is not spill safe) and want to keep everyone safe.


If purchased on or after April 24, 2025, the new Loud Cup includes a Closing Slider Lid, allowing for safer use with warm beverages and requiring less caution.

Disclaimer: Caution for Hot Liquids

This cup is not spill-proof; please handle hot liquids with caution. We do not recommend putting hot liquids in the cup that could cause harm. Ensure the lid is securely attached, hold the cup firmly, and avoid sudden movements to prevent spills and potential burns. The manufacturer disclaims any liability for injuries or damages resulting from the improper use or handling of the cup, emphasizing the user's responsibility for safe usage.


The Loud Cup is a reusable double-walled insulated tumbler that contains an integrated horn inside the cup! You sip from one side and then blow the horn on the other, get Loud!


The LoudCup holds 680ml 23 (Oz) of your favourite beverage and it fits in a standard cup holder. 

If you purchased before April 24th, 2025 your LoudCup holds 600ml 20 (Oz).

The Loud Cups are produced in Mexico.

Yes, the lid, inner cup, and base can be interchanged between cups.


  • yellow
  • red
  • blue
  • navy
  • pink
  • white
  • black
  • orange
  • purple
  • maroon

More colours coming soon!

The Loud Cup is made from premium polypropylene material, the LoudCup is BPA, BPS, PVC, latex, and phthalate-free. It includes a snap-fit lid and is cupholder-friendly.

  • Reusable double-walled insulated 20 oz tumbler.
  • Integrated horn for creating loud sounds.
  • Made of premium polypropylene material (BPA, BPS, PVC, latex, and phthalate-free).
  • Snap-fit lid and tapered cupholder-friendly shape.
  • Weighs only 567 grams.
  • Easy to clean with warm soapy water.


If purchased after April 24, 2025.

  • 680ml / 23oz capacity 
  • Closing Slider Lid

Unfortunately, the Loud Cup is not completely dishwasher safe. The outer shell is hand wash only, but the inner cup and lid are dishwasher safe. 

With these easy steps you can keep your cup in great condition:

1. Remove the inner cup and lid. Either hand wash or put in the dishwasher to clean*. It is easiest to pull out the inner cup and lid together, then pop off the lid using gripping under the lip of the inner cup.

2. The outer shell/cup is NOT dishwasher safe and should be hand washed. Under running water wash with a non-abrasive sponge and soap. Best to avoid getting water on the inside of the outer shell but you can clean around the outside. Then leave to air dry.

3. Reassemble the cup and take it to your next game or celebration!

*Note: if you have a cup with one of our custom printed designs on it we do not recommend putting it in the dishwasher. Please hand wash all parts.

The Loudcup can hold up to 20 ounces of your favourite drink and is designed to fit in all standard cupholders. It is lightweight and its dimensions are 3.75"W (circumference) x 9.13"H.


If purchased after April 24, 2025.

The new version of the Loud Cup features a 23oz (680ml) capacity and measures 3.75" in diameter by 9.13" in height.

No, we do not recommend using any type of printing or heat process on your Loud Cups. Applying any dyes or heat can react negatively with our cups. This can damage the cups permanently and happiness guarantee and return policy by trying to modify the cups using printing practices like sublimation, screen printing and pad printing. 

We do offer custom printed cups and recommend you check those out if you are interested in ordering cups with a design on them for you team, event or community. We use a special printing process that is safe for the cups and its all take care of for you. Check out our offerings here: https://www.loudcup.com/products/custom-logo-loudcup. 


Yes, we can certainly accommodate your request to send an order as a gift without disclosing the price. We will make a note of your request with our warehouse team, ensuring price information is omitted from the order when shipping it out to your friend.

Can I purchase lids separately?

At this time, we do not sell lids separately. Lids are only available with the purchase of a complete cup.

Will the new lids fit the cups I purchased previously?

No. Our new lid design is not compatible with cups purchased before April 24th, 2025. Due to updates in our product design, the fit has changed to improve functionality and performance.

Shipping and Order Status

Currently our standard shipping takes about 1-2 weeks for orders going to the USA and Canada and 1-3 weeks for UK and Australian orders. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available and note that often it is 1-3 business days before the standard orders ship (custom order have longer lead times).

You can also click the chat bubble on our site, enter your email and check your order status and tracking. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us here: Contact us and we will look into it for you.

We currently ship to the USA, Canada, Australia and the United Kingdom. We are looking at expanding in the future as well.

We currently ship from Mexico and the USA.

No, you can only have one discount per order. We do not allow discount codes or promos to be stacked. Only one discount or promo can be applied during your order, adding a new discount code/promo will cancel out the current discount codes applied.


You are charged at the time of purchase. An emailed order confirmation and an email notification will be sent when the order is on its way.

Our processing time before an order ships is usually 1-2 business days. Once shipped, most orders take between 3-7 business days to arrive, depending on customs and processing. We are actively working to improve shipping times. Please note that customs and transitions to local carriers can occasionally cause delays in updating tracking and the arrival of your order.


Note: If you ordered a custom printed cup these have longer lead times and usually take 2-4 weeks as noted on the purchase page. 

Unfortunately, we are unable to ship to P.O Boxes. We recommend using an alternative physical address for your order.

Please contact our team as soon as possible to inquire about changing your shipping address through this link here: Contact us.

While we cannot modify orders once shipped, we will do our best to help if possible.

Unfortunately, billing addresses cannot be modified once an order is placed. For future orders, please use your updated billing address, and it will be reflected on your order. If you have any concerns about billing or your order, please reach out to our team here: Contact us.

Please contact our team here: Contact us if you have been charged for any customs or duties fees. 

We offer international shipping and your order may be subject to import duties and taxes (including VAT), which are your responsibility as the customer. LoudCup is not responsible for these charges.

We are so sorry to hear you are having an issue with your cup. Please reach out to our team here: Contact us. Please include a photo or video and details of what is wrong so we can look into this. 

All our payment options are listed during checkout and include Visa, Mastercard, Amex, Discover, JCB, and Paypal. We can only process orders with a credit card or Paypal account; unfortunately, we cannot accept payments for orders under debit or other unlisted forms of payment.

If you experience a lack of movement or updates regarding your package's tracking, we apologize for the inconvenience. Please inform us if this occurs. Keep in mind that most orders take 1-2 weeks to arrive once shipped and a few days for us to get the order on the way. If you notice a long delay and reach out, we will investigate the issue and update you as soon as we have more information. In the case that your package is deemed lost, we will issue a replacement order and mark it for priority fulfilment.

Sorry to hear about the issue with your order. If you find any missing or damaged parts upon receiving your order, such as a missing cup, please take a photo of the defective item and send it to our customer service team. We will then discuss the next steps with you to resolve the matter. Providing visual evidence helps us to assist you more efficiently.

If your debit or credit cards are being declined, please retry by visiting our website at the provided URL. If the issue persists, reach out to us for further assistance. It is also recommended to check with your bank to ensure there are no issues with your cards.

To apply a discount to your online shopping cart, simply enter the promotional code Discount Code during the checkout process. If the discount does not apply automatically, don't worry, you can still complete your purchase. 

Please note that discount codes are often specific for particular products, quantities, time periods and products such as our custom cups are not able to be discounted and set at the standard price. 

If your card is declined when attempting to purchase from our online shop, we recommend refreshing the page or revisiting our website. Issues with card transactions are often temporary and can be resolved in this manner. If the problem persists, please do not hesitate to reach out to us for further assistance.

Thank you for expressing interest in becoming a dealer with LoudCup. To begin the process, please visit our website and submit your information through the provided form here: https://www.loudcup.com/pages/wholesale-login

 We look forward to potential collaboration and are excited to consider you as part of our growing network of dealers.

Once your order has been fulfilled and shipped, you will receive a notification at the email address you provided at checkout. In this email, you will find all the necessary details to track your order. The email will contain a tracking link which you can use to monitor the delivery status of your order. Shipping times can vary, but typically orders are delivered within two weeks, with shipments within the US often arriving sooner.

We apologize for the inconvenience caused by any delays in transit. If you suspect your order is lost in transit, please reach out to us. Please keep in mind that our standard delivery times are around 1-2 weeks. 

If you suspect your order is lost in transit, please Contact us. We will investigate the issue and, if necessary, replace your order. You will receive an order notice, and an email with tracking information will follow once the replacement order is shipped, usually within a few business days. We will ensure that your replacement is marked for priority fulfillment to expedite the delivery process as much as possible.

Should there be any mistakes in the details you provided with your order, such as the shipping address or email for tracking updates, please  Contact us immediately. We can update address details once provided with the correct information. If you have entered an incorrect email, inform us of the correct email address, and we will amend the details on your order, ensuring that you receive all necessary notifications about your package.

If you need to change the shipping address after placing an order, please Contact us as soon as possible. If the order has not yet shipped, we can update the shipping address for you. Once the address is updated, you will receive a confirmation email when your package ships.

It's essential to make the address change request before the order is processed or shipped from our warehouse. Unfortunately, if the order has already shipped, we are unable to make any changes to it. In that case, we recommend reaching out to the shipper directly to see if they are able to update the address for you or to ensure that your mail forwarding is set up if you've moved.

To request an address change, simply provide us with the new shipping address. For example:

"Hi, I need to update my shipping address for my recent order to the following:

  • John Doe
  • 123 Main St
  • Springfield, IL 62701

Please let me know if this update is possible. Thank you!"

If your order is being returned to us, please reach out and confirm your correct shipping address with our customer service team. Once we have the correct address, we will go ahead and reship your order to ensure you receive your cups.

If you have provided the wrong address to us for your order please Contact us immediately through the chat function or by email. This way our team can work to address it, in your email, please ensure you provide us with the correct full name, street address, city, state/province/region, country, and zip code/postal code.

If the shipping address provided with your order is flagged as potentially invalid or incomplete, we will contact you to request a review and confirmation of the address details. Please ensure you provide us with the correct full name, street address, city, state/province/region, country, and zip code/postal code. If the provided address cannot be validated, we welcome an alternative address to avoid any shipping delays. Your prompt response will ensure that your order is processed smoothly and reaches you as soon as possible.

If there is an issue with the address you provided with your order, our system will flag it as potentially invalid or incomplete, and we'll need you to confirm or provide an update to the details. Please review and provide us with the following information:

  • Full Name
  • Street Address
  • Address Line 2 (if applicable)
  • City
  • State/Province/Region
  • Country
  • Zip Code/Postal Code

In case we can't validate the original address, please provide an alternative address to prevent any delays. If you need to update your email address for order tracking information, please Contact Us with the correct email, and we will update your order details accordingly.

Sorry to hear that your order has not arrived as expected. Keep in mind that most orders take 1-2 weeks for USA/Canada once shipped and custom orders have a longer processing time before shipping. Sometimes tracking can take a few days to update especially over the weekend or holidays.

If you have not received your package and it has been over 10 business days since it shipped please confirm your shipping address with us, and our customer service team will assist in resending the item to you. Our top priority is making sure that you receive your order correctly and in a timely manner.

If your order is showing as delivered but you have not yet received it, please be aware that sometimes the tracking may indicate delivered a day before it actually arrives. If your item has still not shown up after 3 business days, you can take the following steps to locate it:

  1. Check Your Delivery Location: Verify that the package was not left in an alternative safe location or with a neighbour. Sometimes carriers leave a delivery notice if they don't find a secure location to leave the package.
  2. Contact Local Carrier: Get in touch with your local carrier and give them your tracking number. They might be able to provide further information or start an investigation on your behalf.

If, after taking the above steps, you still have not received your package in 3 business days, please respond to our email. Our team will look into the matter further and help resolve the issue as soon as possible.

We appreciate your cooperation and understanding during this process.

We are so sorry to hear that you received an incorrect item or the quantity received was not correct. Rest assured this is not a common occurance and we are here to help

Please Contact Us here with a photo of the products you received so we can look into this and send a replacement if needed. 


When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status via email. Please allow 48 hours for the tracking information to become available and note that often it is 1-3 business days before the standard orders ship (custom order have longer lead times).

You can also click the chat bubble on our site, enter your email and check your order status and tracking. Make sure to use the email that you ordered with to check the status there.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us here: Contact us and we will look into it for you.

Our processing time before an order ships is usually 1-2 business days. Once shipped, most orders take between 3-7 business days to arrive, depending on customs and processing. We are actively working to improve shipping times. Please note that customs and transitions to local carriers can occasionally cause delays in updating tracking and the arrival of your order.


Note: If you ordered a custom printed cup these have longer lead times and usually take 2-4 weeks as noted on the purchase page. 

Unfortunately, once an order is placed and in processing for shipping we are unable to make changes.

However, if you do need to make changes contact us here ASAP, so we can attempt to catch the order before it ships and help. Please ensure to include what needs to be updated. 

In the case that you want to add more items to your order it may be advised by our staff that you cancel the order and then reorder. So, please keep this in mind when reaching out as we want to ensure you get the cups you want.

During the checkout process you can enter the discount code to be applied to your order. This is found to left of your screen in the checkout window if on a desktop or scrolled down in the middle of the checkout page if on mobile. 

Please note that you cannot combine discounts and some items such as our custom printed cups are not eligible for discounts. Some discounts, promotions and codes are one time use only or can only be used for a limited time. We are unable to discount match for expired sales, promotions and discount codes. 

We also do sometimes have some on site discounts for applicable products which are automatically applied during checkout if the items and quantities are eligible. You do not need to enter anything for these and you will see it reflected during the checkout process.


Wholesale and Custom Orders

Please go here to check our custom order offerings: https://www.loudcup.com/products/custom-logo-loudcup. Note that we only accept customer orders of 15 cups or more for customization. 

Any custom order inquiries for over 100 cups, please reach out to us at [email protected]. 

If you are interested in becoming a wholesale partner please go here to fill out an application:  https://www.loudcup.com/pages/wholesale-login

If you already are a partner with us go to the link at the top of that page to make sure you are logged into the wholesale site. 

If you have any other questions please reach out to our team at [email protected].

Please reach out to our team at [email protected]. It would be great if you could include any additional information or details so that our team can help.


Yes, we do offer custom options!  

Please check out order options for custom cups here: https://www.loudcup.com/products/custom-logo-loudcup. Note that we are only accept customer orders of 15 cups or more for customization. 

Any custom order inquiries for over 100 cups, please reach out to us at [email protected]. 

If you need to upload artwork for a custom order of cups, please look for a follow-up email from our team, which may sometimes land in your Spam folder. This email will contain instructions on how to upload your artwork. 

If you cannot find it please follow this link here https://8495yo8miu5.typeform.com/to/lsugMELb to fill out the form and submit your artwork. Please keep in mind we do need a high quality image with the background removed to properly render this on the cups. Also, once we receive the artwork then your order goes into production so it is best to send it as soon as possible, once we have the artwork it is usually 3-4 weeks before the order ships. 


We understand that you might be concerned about your custom order. 

If there seems to be an issue or you didn't receive a form, please contact our custom team at [email protected] for assistance. Custom orders do have a longer processing and shipping time usually 3-4 weeks before shipping as noted on the site once artwork is provided. If you have not provided your artwork to the team please email them the file to the email above. 

To submit a custom order for LoudCups, first, check out our options for custom orders on our website here: https://www.loudcup.com/products/custom-logo-loudcup.

There you'll find the various styles and preferences available for customizing your cups. Please note that customizations are available for orders of 15 cups or more.

Should you want to move forward with a custom order of over 200 cups or require assistance, please reach out to us with your logo and order details at our dedicated email for custom orders, [email protected].

For custom orders, we require a minimum of 15 cups to be able to offer customization. 

This is to ensure the viability of production and the quality of the custom logos. Unfortunately, we are not able to customize just one cup at the moment. We hope you understand our position, and we thank you for considering LoudCup for your custom needs.

Returns and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We are unable to accept returns if the LoudCup has been removed from its packaging. 

Note: this is only for purchases made directly on our website, if you purchased from one of our retail partners or amazon please contact them regarding your return inquiry. 

In the event that your order arrives damaged in any way, please contact us as soon as possible here: Contact us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please contact the store from which you purchased the Loud Cup, as returns need to be handled by their team and must comply with their store return policy.


Unfortunately, we are unable to accept product returns or exchanges beyond the 30-day delivery period. This policy is in place to maintain the highest standards of health and product hygiene, especially since our cups cannot be returned if they have been used due to health laws and policies.

If you wish to return an item and it has not been used or unpacked, please reach out to us with your request. We understand that circumstances such as personal financial concerns can affect your decision. If you're considering a return for personal reasons, let us know and we will guide you through the process, which may include explaining any potential costs associated with the return.

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